Credit Analyst - Central Scotland

Credit Controller / Analyst : 9 month FTC : Glasgow Hybrid Working

W&A are delighted to be partnering with one of our key clients in their search for a Credit Analyst to join their dynamic team on a 9 month contract basis.

The successful candidate will be responsible for maintaining a portfolio of clients and applying collection activity in line with current processes and protocol to ensure that timely invoice payments are met.

The role demands excellent communication skills and the ability to problem solve, supporting the delivery of effective resolution of client disputes and stakeholder queries. The  Analyst should also be able to demonstrate effective communication at all levels, regularly reviewing their respective portfolio with regional partners and collaborating with other internal functions to resolve any challenges and improve customer experience.

Key Duties include : 

• Manage a portfolio of client accounts ensuring invoices are paid promptly
• Take ownership of reconciliations
• Utilise all available communication channels, prioritising telephone contact
• Utilise relationships with key stakeholders to drive query resolution and payment
• Ensure a best in class client experience
• Deliver monthly aged debt, cash collection and DSO targets
• Produce monthly customer statements
• Attend regular ledger reviews with Credit Control Manager/Team Leader
• Support Credit Control Team Lead with ad hoc initiatives

Experience Sought : 

• Collections experience
• Reconciliation experience advantageous
• Working knowledge of credit risk principles
• Significant experience of managing a high volume ledger
• Expert communication and presentation skills
• Ability to review data and confidently make decisions
• Great negotiator
• High degree of proficiency with Microsoft Office software (Excel, MS Word)

For more information on this fantastic opportunity please reach out to laura@wilkinsonandassociates.co.uk