Purpose
Provide finance systems project support to other team members and the wider department.
Responsibilities
Manage Finance Systems support queue ensuring timely responses and escalations are actioned
Assist in projects relating to systems development and implementation of new Finance software
Ensure clear written procedures and systems notes in place and maintained for every system and process
Co-ordinate Finance Department-related queries and issues with Information Systems Department and 3rd party support desks
Support and provide cover for other team members
Ensure daily processing tasks are completed within the SLA's and checklists updated accordingly
Experience
Experience of working in a support role
Working knowledge of finance applications and information systems
Systems administration experience
Experience of working in a Finance department (desirable)
Experience of working with Infor SUN, Q&A, Proactis, Expensify, InforBI (desirable)
Experience of working with MS Teams, MS Planner, MS Sharepoint
Experience of working with OLAP products (desirable)
Strong attention to detail and ability to deliver work to a high standard of accuracy
Proven organisational skills, and ability to manage own workload working to strict deadlines
Excellent communication skills, both written and oral
Ability to work effectively as part of a team and on own initiative
Investigation and diagnostic skills